7 Ways To Keep Your Gym’s Employees Happy

Here’s a statistic that should shock any employer - a mere 9 per cent of Australian employees (including gym employees) are engaged in their jobs, and 24 per cent are actively looking for new ones. As a business owner, you know that poor staff engagement and retention rates mean trouble for your gym. The sooner you address these issues, the sooner you can turn things around.

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Mitch Hills
7 Common Gym Complaints and How To Avoid Hearing Them

When you own or manage a gym, you’re not just in the fitness business — you’re also in the customer service business. There’s no getting around it. You’re going to be met with complaints from your members on occasion. To help you out, we’ve rounded up 7 of the most common complaints customers have about gyms.

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Mitch Hills
7 Best Practices For Better Gym Member Retention

If you’re a gym owner, your members are your lifeblood. Without them, you don’t have a business! So whether you’re recovering from the pandemic aftermath or you just want to keep your members happy general, we’ve listed some tips to help you increase your retention, revenue, and stability so you can future-proof your fitness business.

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Mitch Hills
5 Reasons You Need To Stop Using A Spreadsheet To Manage Your Gym’s Leads

It’s very common for a gym to use a spreadsheet for managing leads. It’s a free and basic way to add contact info, comments and a checklist. But even the most advanced spreadsheet full of formulas and fancy tricks is still an extremely leaky bucket. Spreadsheets might be free — but they are costing you a LOT more with lost sales, and in this blog article we’re going to show you how.

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Lee L
Why CRM Matters For Your Fitness Club

It’s not uncommon to come across a gym that is stuck following up leads and performing sales and marketing tasks manually. Sure, sales targets might be being met (most months) and your current processes might be getting the job done but given the overwhelming evidence that shows gym sales teams who have a CRM outperform those that don’t, it’s incredible how many fitness clubs are yet to make the leap.

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Lee L
Fitness Marketing: 4 Tips For Local Gym Owners

As a small business owner in the fitness industry, there are a million different things on your plate. Staffing, budgets, upkeep of gym facilities and membership numbers are likely some of the biggest items on your agenda. But, in order to ensure you have enough members to make it all worthwhile, you need to market to and convert leads efficiently.


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Lee L
Why Your Gym Needs a Personalised Sign In System Like Front Desk

No matter how big or small your fitness club is, all gym owners are familiar with the 5pm rush. For the uninitiated, it’s the hectic few hours after office workers leave their desks for the day and stop at the gym to exercise on their way home. There are the regulars that arrive like clockwork every day to do the same group fitness classes or regular workout routines. And then there are occasional gym-goers or new starters – the ones who look a little wild-eyed and unsure of what they should be doing or where they should be going.

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Lee L